WooFood

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Free Shipping for $300+
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  • Delivery & Policies
  • FAQ

We source fresh, high-quality whole ingredients and each of our formulated to meet AFFCO's standards recipes are slow-cooked and made healthy to be delivered right to your doorstep.

Shipping Policy

We deliver to Hong Kong Island, Kowloon, and New Territories on every Thursday and/or Friday (except public holidays) by us or third-party logistic services. Island Districts will be delivered via SF Express (HAVI Logistics Services) on fixed schedule depending on your island district. After two attempts of unsuccessful delivery, a fee of $45 will be charged for third attempt. Once you have placed an order, we will contact you to confirm your date and expected time of delivery. Usually, your order will be delivered 4-6 working days from the date of purchased because we know your furry baby can’t wait any longer. FREE delivery for orders $300 HKD or above. $55 HKD delivery fee is required for orders below $300 HKD.

Refund Policy


No worries if you change your mind! However, we do not want to waste any food, so no cancellations or refunds will be accepted unless you give us 3 days notice prior to the delivery date that you have been informed. No refunds accepted for any products sold and delivered.

Cancellation / Return / Exchange Policy


No worries if you change your mind! However, we do not want to waste any food, so no cancellations or refunds will be accepted unless you give us 3 days notice prior to the delivery date that you have been informed. No refunds accepted for any products sold and delivered.


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