Woof²

Free Shipping for $500+
Started on 11/2022
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About

At Woof² HK, we offer pretty gift boxes for your loved ones. Each of our box has a theme. Typical assortment is 1 main theme toy complemented by 1-3 smaller toys and 2-3 different packs of treats selected by our team. Finally, you get a nutritional fact that we hope you take it away from this purchase forever. Your pets' health depend on you! Not a fan of gift boxes? We also have cute pet toys, healthy pet treats and cute greeting cards. All cartoons are original and drawn by us!

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Shipping Policy

We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out, average shipping times are 3-5 business days. You may receive the product earlier than expected. All orders are shipped with tracking number so you can track it every step of the way! If you have any questions, please feel free to contact us!

Refund Policy

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellation / Return / Exchange Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected].

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

FAQ

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